These terms govern your use of the Albatriq platform. By using it or creating an account you agree to them.
1. What the service is, and who is legally responsible
Albatriq is a platform for running a business and issuing documents: point of sale, inventory, accounting, purchasing and sales, and payroll. Albatriq sends no document to any authority, and is not offered on the basis that it does. Accordingly:
- You are legally answerable for the accuracy of every field of every document you issue, and for your tax and legal obligations to the competent bodies in your country, by the means they require.
- Albatriq does not review the accuracy of your commercial data and does not provide tax, accounting or legal advice.
- Our responsibility is that the document the platform builds matches what you entered, and that your records stay sequential and are never edited after issue.
2. Your account and your data
- You are responsible for the confidentiality of passwords, API keys and signing device keys. Anything done with them is treated as done by you.
- You can revoke any key immediately from the dashboard, and it stops working at that moment.
- Your company details — the trade name, the address and the contact details — must be correct, because they appear on every document you issue.
- You are responsible for what the users of your account do, for granting each of them the right permissions, and for withdrawing them when someone leaves.
3. Issued documents are never edited or deleted
This is the rule of orderly books before it is ours: a document that has been issued stays as it is. A correction is a new document:
- An incorrect receipt is corrected by a return receipt that references it.
- An invoice is corrected by a credit note (to reduce it) or a debit note (to increase it).
So the platform does not allow any document to be deleted or edited after issue, and neither can we.
4. Subscription and payment
- A 14 day free trial starts when the account is created, and needs no payment card.
- You hold one subscription at a time. What you can buy against it is a renewal, an upgrade, or a move to a smaller plan starting when your current period ends.
- An upgrade is immediate and pro-rated: you pay the difference over the days left of the period you have already paid for, and the end date does not move. At renewal you pay the new plan's full price.
- Moving to a smaller plan does not shorten a paid period and carries no refund.
- The plan's monthly allowance counts every document you issue — receipts, invoices, returns and notes.
- Payment is currently by bank transfer, and the subscription is activated once the transfer is matched against the statement.
- Prices are in Libyan dinars and exclude VAT unless stated otherwise.
- We may change published prices. A change never affects a period already paid for, and is notified a reasonable time before the next renewal.
5. Cancellation and refunds
- You can switch off automatic renewal at any time from the dashboard, and your subscription runs to the end of the paid period.
- Amounts paid for a period that has begun are not refundable, unless the law provides otherwise.
- If the service is unusable for a reason attributable to us, for a continuous period that materially affects your use of it, contact us and we will consider appropriate compensation for the affected period — as an extension or a reduction at renewal.
- We may suspend an account immediately for a serious breach of these terms, or for non-payment after the grace period. In both cases your data remains available to read and export, as set out below.
6. When a subscription ends
When the period ends the account enters a 5 day grace period before it is suspended. While suspended:
- No new documents can be issued.
- Your existing data and documents remain stored, and you can read and export them.
7. Acceptable use
The platform may not be used to issue documents for transactions that did not happen, for a taxpayer you are not entitled to represent, or for any purpose contrary to the laws of Libya. You may not attempt to reach another subscriber's data, disrupt the service, exceed your plan's limits by technical means, or run a penetration test against the platform without our prior written permission.
The API is available on the plans that say so, and each key carries the permissions of whoever created it.
8. Intellectual property
The platform, its software, interfaces, design and the «البطريق» / Albatriq mark are ours. Your subscription grants you only a non-exclusive, non-transferable right of use for its duration and for the purpose of running your business. The platform may not be copied, reverse engineered, or resold as access.
Your data stays yours. We claim no right over it, use it for nothing beyond operating the service for you, and you can export it at any time.
9. Availability and limits of liability
- Albatriq is server-rendered, so if your premises lose their connection you cannot reach it. Only the mobile app keeps a local queue that carries on selling while the line is down.
- A sale is stored first, before any later processing, so a dropped connection delays and never loses a sale.
- We are not responsible for your internet provider, or for your own devices or printers failing.
- The service is provided as available. We do not warrant that it is free of defects or fit for a particular purpose we have not agreed in writing.
- We are not liable for tax penalties or fines arising from data you entered incorrectly, from your delay in issuing a document or filing a return, or from your not following up rejected documents.
- We are not liable for indirect or consequential loss, including lost profit, lost opportunity and damage to reputation.
- Our total financial liability in any event does not exceed what you paid for the service in the twelve months before the event.
10. Force majeure
Neither party is liable for a failure caused by an event beyond its reasonable control: a wide failure of telecommunications or power, a failure at an infrastructure provider, a decision of a competent authority, a natural disaster, or armed conflict. The other party is told of the event and its likely effect as soon as possible.
11. Third-party providers
We use a hosting provider and an email provider to run the service, only to the extent needed. We remain responsible to you for their performance in respect of our service, and what is shared with them is set out in the privacy policy.
12. Termination and data retention
You can switch off automatic renewal or ask us to close your account at any time. Your documents remain stored for the period the law requires books and records to be kept (five years), and you can export them before closure. What we keep and why is in the privacy policy.
13. General
- Assignment: you may not assign this agreement without our written consent. We may assign it on a merger or sale of the business, with notice to you.
- Severability: if a clause is invalid the rest stand, and it is replaced by one approaching its lawful effect.
- Waiver: not exercising a right at one time is not a waiver of it.
- Entire agreement: these terms, with the privacy policy and the service level, are the whole of the agreement between us about the platform.
- Language: the Arabic text prevails in case of any difference with a translation.
14. Changes to these terms
We may change these terms, and will tell you about material changes at your registered address a reasonable time before they take effect. Continuing to use the platform after that is acceptance, and the date of the last update is shown at the top of this page.
15. Governing law
These terms are governed by the laws of Libya, and the competent courts of Tripoli have jurisdiction over any dispute arising from them.
16. Contact
Questions about these terms: support@albatriq.com
